If you have a complaint about an insurance provider, try to resolve it with them first. If you're not satisfied with their response, you can take your complaint to the Financial Ombudsman.

You can use price comparison websites or call different insurance providers to get quotes. Bear in mind that some insurance providers don’t appear on price comparison sites, or their special deals might not be listed. Ask your bank or building society if they offer insurance products too. 

If you use a price comparison site:

• always use more than one site – no one site can list all the different providers. Try to get at least three quotes, including one that isn't available on a comparison site
• the cheapest policies may not be the best value – for example, they may not cover everything you need
• make sure you're comparing like with like – check things like voluntary excess payments, for example
• the first result that comes up may not be the best
• clicking on a quote will take you to an insurance provider’s website – where they may try to sell you extra products
• double-check the policy before and after you buy. Check the terms carefully, especially the details that are important to you. Also check the information you've given is accurate and honest – if the details aren’t right, you may not be covered.

MoneyHelper has more information about using comparison sites.

If you have special requirements for your insurance, it’s better to contact insurance providers directly, or use an insurance broker or a financial adviser. A broker may be able to give you expert advice. They earn their money from commission, so they won’t charge a fee. You can find a broker on the British Insurance Brokers Association website. You can search for a financial adviser via the Society of Later Life Advisers.

With any insurance policy, check the terms and conditions and any exclusions (things that aren’t covered) before you buy. Check the excesses as well. An excess is the amount you agree to pay in the event of a claim, before the insurance provider pays anything. Increasing your excess may result in a cheaper policy, but can leave you out of pocket if you have to make a claim.

When you buy or renew your home insurance policy, base your decision on the cover provided, not just the price. The cheapest policy might not be right for you if it has a high excess or doesn't cover what you want, for example.

Buildings insurance

Buildings insurance covers damage to the structure of your home, such as the walls, windows, and any permanent fixtures such as a toilet or fitted kitchen. If you own your home, you’ll need buildings insurance. It’s usually a condition of your mortgage, but you should have protection even if you own your home outright. If it’s a leasehold flat, the buildings may be insured by the landlord who owns the freehold. Check your lease to find out who’s responsible.

You need to insure yourself for the amount it would cost to completely rebuild your home. This is usually less than the sale price of your home. You can find advice about working out the cost of rebuilding your home on the Association of British Insurers website, or by using a rebuilding cost calculator.

Contents insurance

Contents insurance covers your belongings in case of theft, or damage caused by fire or flooding. Buildings and contents insurance are often sold together, but unlike buildings insurance, you do not need contents insurance to buy a house. If you’re renting, you likely don’t need buildings cover but you should check your tenancy agreement to make sure this is included. Your landlord must provide this information if you ask for it. You may also want to consider taking out contents insurance for your peace of mind.

You may be able to reduce your home insurance premiums if you have good security, such as alarms or good quality locks, or if you’re in a Neighbourhood Watch scheme. Some companies offer cheaper policies for older people, who may be considered lower risk. The Association of British Insurers provides a guide to improving your home security.

When you take out a policy, be honest about the security that you have and how you use it. If your home is broken into and you weren’t using the measures you said you had, your insurer may reject all or part of your claim. Check the small print or phone your insurance company to find out what level of security your policy requires.

Make sure you understand what the policy covers. For example, does it offer new for old to cover the cost of replacing items? Are there limits to the amount you can claim? MoneyHelper has a guide to what a good contents insurance policy looks like.

When buying home insurance, compare levels of cover and check the exclusions. The following may not be included as standard:

• personal belongings cover – insurance for things you own that you take outside the home, such as jewellery or a laptop
• comprehensive accidental cover – cover for damage you cause by accident
• home emergency cover.

MoneyHelper has more information on getting a good deal.

Travel insurance can become more expensive as you get older, especially if you have a medical condition or disability. You must declare any pre-existing medical conditions or you may not be covered, even if you’re not currently affected by your condition.

Contact organisations that deal with your condition or disability for advice. It may be worth using a broker to help you find the best policy. MoneyHelper has more information about travel insurance for over 65s and medical conditions.

If you’re travelling in Europe, a European Health Insurance Card (EHIC) or UK Global Health Insurance Card (GHIC) will entitle you to free or reduced-cost healthcare, but this is not the same as travel insurance. For example, it won’t cover any private healthcare costs or the cost of travel back home in an emergency. The GHIC has now replaced the EHIC, so if you need to apply for a new health insurance card, you will receive a GHIC. You can find out more about the GHIC AND EHIC at Gov.uk.

Travel insurance typically covers:

• medical cover
• cancellation
• baggage and personal belongings
• personal liability
• delays.

MoneyHelper has information about what to look for in a good travel insurance policy.

Buy your insurance as soon as you’ve booked your travel so you’re covered if you need to cancel. However, be wary of buying insurance that’s offered with your holiday. You may get better and cheaper cover elsewhere. Your bank may offer free travel insurance with your account, but you should check the terms and conditions to make sure you’re covered.