Call the Independent Age Helpline
Our Helpline is a free and confidential phone service for older people and their friends, families and carers. Call us for information, for impartial advice from a specialist adviser or to order our free guides.
Contact our Helpline team
By phone
Call our free Helpline on 0800 319 6789. Lines are open Monday to Friday, 8.30am to 5.30pm.
By email
Email us at helpline@independentage.org.
By web chat
Chat to us online – Monday to Friday from 9am to 5pm. Find our web chat in the bottom right-hand corner of our website.
Help if you're hard of hearing
If you are hard of hearing, you can still get in touch using Relay UK. With Relay UK, you can communicate with our Helpline using your computer, tablet or smartphone. Just download the app from the Relay UK website and a relay assistant will turn your text into speech. When our advisers respond, their speech will then be turned into text for you to read.
Help and advice in your language
If English is not your preferred language, we can give you information and support using a translation service. Tell us which language you would like to communicate in when you call us.
How we can help you
If you have a question or need support, our friendly Helpline team is here to listen. If we can help right away, we will. And if you need advice on something a bit more complicated, we’ll arrange a free chat with one of our specialist advisers.
- Do you need advice about benefits and other entitlements? Do you need help to apply?
- Would you like to know more about arranging care and support in your home?
- Do you have a housing issue you need help with?
- Do you need help to find grants you may qualify for?
We understand that each individual’s needs are unique, which is why the support we offer is personalised to you and your circumstances.

Our advice service holds the AQS Quality Mark in recognition of the high-quality service that Independent Age delivers.
Order Independent Age publications
Our Helpline team and specialist advisers can help you find the right information and may send you some of our publications to support you. Our free guides and factsheets are full of information to help you boost your income, find the care you need, choose the right place to live and more. You can download them or order printed copies.
If you need them in other formats, such as large print, braille or audio, call the Helpline to order your free copies.
- Who can get it and how to apply.
- What you could get.
- How to boost your income and cut your bills.
Give feedback on our services
We are committed to providing the highest level of service to anyone getting in touch with Independent Age. Please share your feedback with us by phone, email or by writing to us.
All of our advice contacts are recorded for training, monitoring and evaluation purposes and all the information is stored securely in line with our data protection and privacy policy.