Contact our Helpline team

By phone

Call our free Helpline on 0800 319 6789. Lines are open Monday to Friday, 8.30am to 5.30pm.

By email

By web chat

Chat to us online – Monday to Friday from 9am to 5pm. Find our web chat in the bottom right-hand corner of our website.

Help if you're hard of hearing

If you are hard of hearing, you can still get in touch using Relay UK. With Relay UK, you can communicate with our Helpline using your computer, tablet or smartphone. Just download the app from the Relay UK website and a relay assistant will turn your text into speech. When our advisers respond, their speech will then be turned into text for you to read.

Help and advice in your language

If English is not your preferred language, we can give you information and support using a translation service.

  • How good it is that you send people information on their entitlements. It can be very hard to find that information.

    Helpline caller, January 2023

  • You have really lifted me today. It is really good to know there are people out there helping older people like me get the information we need.

    Helpline caller, July 2023

  • I can't thank you enough for your help, you have been so friendly and the message at the start of the call is also very friendly.

    Helpline caller, August 2023

  • A lot of my friends have dealt with you and they have said you are the best service they have ever dealt with. You have made my day and it's amazing to know we have not been forgotten.

    Helpline caller, September 2023

Give feedback on our services

Independent Age offers clear, free and impartial advice on the issues that matter and holds the AQS Quality Mark in recognition of the high-quality service that Independent Age delivers.  We are committed to providing the highest level of service to anyone getting in touch with Independent Age, to enable us to do so please share your feedback with us by phone, email or by writing to us.

All of our advice contacts are recorded for training, monitoring and evaluation purposes and all the information is stored securely in line with our data protection and privacy policy.