Call our freephone Helpline on 0800 319 6789 or chat with us using the web chat

Our Helpline team are friendly and helpful. If we can help right away we will do, and if you need advice on something a bit more complicated we will arrange a time for you to speak with one of our advisers (or recommend someone else if it is not one of our areas of expertise).

The helpline can also send you copies of our free advice guides or leaflets (or alternatively you can order them online).

Our areas of expertise

Call our Helpline and we will aim to provide you with advice or support directly, or to point you in the right direction. We try to help with any issues affecting older people.

Our particular areas of knowledge include:

  • care and support
  • money and benefits
  • health and mobility

Our advice service

If you require specialist advice Independent Age’s advice service provide a confidential telephone advice service for people that are 65 + , their families and carers.  The service covers our specialist knowledge areas and so appointments can range from a discussion around the assessment process for moving into care, how a hospital discharge should take place, to a full welfare benefit check to maximise your income.

Our advice is delivered on an appointment basis on weekdays between 9-4:30. The appointment will take place at a time convenient for you, however this may not necessarily be on the same day. If a call is needed at a specific time or if it is urgent, please let the helpline know when booking the appointment. 

A Telephone translation service can be used for the appointment if this is needed and we are able to follow up our advice in writing when this would help. 

The Advice service can also provide advice through email if this is preferred. Email We aim to respond to all email enquiries within 3-5 working days.  

AQS logo

The advice service holds the AQS Quality Mark in recognition of the high-quality service that Independent Age delivers.

Free and impartial

Our advice and information services are completely impartial. We do not sell products or services and we do not receive a payment from any organisation for recommending that organisation’s product or service.

Next steps

Call the Helpline

Call our freephone line on 0800 319 6789

Normal opening hours are as follows:

  • Monday to Friday – 8.30am to 5.30pm
  • Weekends and bank holidays - Closed

You can also email us at

Web chat opening hours:

Monday to Friday – 9am – 5pm
Weekends and bank holidays – Closed

Information on this website

There is also a lot of information available on this website. Visit our information pages for advice on subjects such as money, support and care, housing options, health, your personal life, and future planning.

Free guides

We publish free guides on a range of subjects. These can be ordered through this website or by calling our freephone Helpline on 0800 319 6789.

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