Contact our Helpline team

By phone

Call our free Helpline on 0800 319 6789. Lines are open Monday to Friday, 8.30am to 5.30pm.

By email

By web chat

Chat to us online – Monday to Friday from 9am to 5pm. Find our web chat in the bottom right-hand corner of our website.

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Help and advice in your language

  • Can I just say thank you for your service, you have been magic. I was a bit nervous of calling and getting muddled up but you couldn't have been nicer or more patient.

    Helpline caller, December 2024

  • This is first time anyone has tried to help me, we’ve got nowhere from anywhere else, do you mind if I call you angel, I can't tell you how grateful I am.

    Helpline caller, November 2024

  • You are only the ones to have helped after all of the phone calls I've made today. I wish I had called you earlier.

    Helpline caller, October 2024

  • You have been so kind and I have been able to talk about difficult things to a stranger and you have been so patient with me. I wanted to call IA to say how helpful you have been.

    Helpline caller, September 2024

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