Information and advice
For information and advice about residential care, care at home, going into hospital, housing, NHS Continuing Healthcare and many more issues please call our advice line on 0800 319 6789 (8:30am to 5:30pm, Monday to Friday, closed on weekends and bank holidays) or contact us via email at

Web chat
You can chat with our Helpline team through the web chat. The web chat is available Monday to Friday, 9am – 5pm and you'll find it in the yellow box in the bottom right-hand corner of the website.

We always need more volunteers to support our work. If you can spare a few hours a month and would like to find out more, please email our volunteering department or call 0207 605 4255.

Media enquiries
For media enquiries, contact the Media team at or call 07545 209 589. This number also operates out of hours and is the best way to get in touch with the team after 5pm during the week and on weekends.

Make a donation
If you would like to make a donation or leave a legacy to Independent Age in your Will, please email our fundraising team or call 0207 605 4223.

Work for Independent Age
Please visit our vacancies page for information about any current vacancies.

General enquiries
You can telephone 020 7605 4200 or write to the head office address. Alternatively, email

Make a fundraising complaint

We take all complaints extremely seriously and will investigate any complaints that we are notified of.  To make a complaint please contact the Supporter Operations Team on 020 7605 4223 (Monday to Friday 9am to 5pm or leave a message outside these hours or by email  You can also write to: Supporter Operations, Independent Age, 18 Avonmore Road, London, W14 8RR

You can read our complaints procedure here.

Supplier enquiry

Independent Age values the importance of strong open relationships with our partners and suppliers. We encourage a diverse supply chain and actively choose to work with companies that align to our ethics and values. You can read our Supplier minimum requirements document here

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