Contact us
Contact the helpline team
Contact our free helpline for advice. You can do this in different ways and in your chosen language, including British Sign Language (BSL).
Call 0800 319 6789, start a web chat using the Let’s chat box below, or email helpline@independentage.org.
General enquiries
Call us on: 0800 319 6789
Email us at: charity@independentage.org
Write to us at: Independent Age 18 Avonmore Road London W14 8RR
Call our free Helpline on 0800 319 6789 to speak to our friendly team about the issues that matter: money, housing, health and care. You can also email advice@independentage.org or visit our Get advice pages. Take a look at our full range of publications too.
We always need more volunteers to support our work. If you can spare a few hours a month and would like to find out more, please email our Volunteering team at volunteering@independentage.org or call 0207 605 4255.
You can email the Media team at media@independentage.org or call 07545 209 589. This is our after-hours number too, so you can reach us after 5pm during the week and on weekends.
If you’d like to make a donation or leave a legacy to Independent Age in your will, please email our Fundraising team at supporters@independentage.org or call 0207 605 4223.
If you’d like to work with us, visit our Careers page.
Supplier enquiries
We value strong, open relationships with our partners and suppliers. We encourage a diverse supply chain and actively choose to work with companies that align with our ethics and values. Read about our minimum requirements for suppliers.
How to make a complaint
If you are unhappy with anything we have done, you can call us to make a complaint on 0800 319 6789, email us at charity@independentage.org or write to us at:
Complaints
Independent Age
18 Avonmore Road
London
W14 8RR
We will always aim to resolve a problem as soon as you raise it with us. If we need more time to investigate your complaint, we will acknowledge your complaint within 5 working days and tell you when we expect to contact you again. Further details on our complaints process can be found at independentage.org/complaints.