Independent Age makes every possible effort to ensure that the information published on its website is accurate and up to date, but does not accept any responsibility for errors or omissions and reserves the right to make amendments at any time and without prior notice.

Independent Age does not accept any responsibility for any loss or damage suffered by you (directly or indirectly) by making use of the information on its website.

Copyright

Unless otherwise stated, the copyright and other rights in all material published on www.independentage.org belongs to Independent Age and/or Independent Age's licensors (as the case may be).

As a visitor to this website, you may download material from this website on a single computer for your own personal, non-commercial use only. You may print out single copies of pages from this website for the sole purpose of enabling you to retain a copy for your own personal records. No other use or reproduction is permitted without the explicit prior written consent of Independent Age. Requests for such approval should be directed to:

Communications
Independent Age
18 Avonmore Road
London W14 8RR

Alternatively, email the communications team.

Please give details of your intended use of the relevant material and include your contact details: name, address, telephone number, and email.

Some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Independent Age). You may download such third party material as part of the relevant web page on a single computer for your own personal, non-commercial use only. All other rights to such materials are reserved to the relevant copyright holder and, for all other uses, permission to copy such materials must be obtained in advance from the relevant copyright owner (the sources are indicated within these documents/photographs).

 

Photographs

All photographs on this site are the copyright of Independent Age unless otherwise specified.

 

Links

Independent Age provides links to third party websites for the convenience of users at its discretion. By linking to these websites Independent Age in no way endorses the contents, views or information held on such sites.

Independent Age is not responsible for any loss, additional costs or damage arising or suffered as a result of using the links provided to third party websites.

Third parties wishing to reciprocally link to Independent Age's website should contact the online team.

 

Virus protection

We make every effort to check and test material at all stages of production. It is always wise to run an anti-virus program on all material downloaded from the internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

These terms and conditions for website use shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Please also refer to our comments policy, copyright statement and privacy policy for additional terms that will apply in relation to your use of the website.

 

Privacy policy

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission to do so.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ('Google'). Google Analytics uses 'cookies', which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This privacy statement only covers the Independent Age website at www.independentage.org. This statement does not cover links within this site to other websites.

 

Fundraising privacy policy

This privacy policy refers solely to Independent Age. The policy sets out why and how we collect, store and use the information gathered on our website and through our appeals and donor acquisition campaigns.

We are required by law to tell you what information we keep on file and what we use it for. If you think that you may wish to object please read the information below first, especially the part which tells you what we do not do with information about you.

You have the right to contact us at any time to ask what information we hold about you or to amend or update the information we hold about you. If you do want to have a copy of the information we have on you, we are allowed to make a small charge to cover the administration costs involved in providing it.

How we use your personal information

We are committed to protecting your privacy. We will only use the information that we have about you in accordance with the Data Protection Acts 1998 and 2003.

We hold information that is necessary for the administration of your donations and/or your direct debits. We may also wish to contact you by phone, SMS, post or email to update you on our work, special events, appeals or other activities related to Independent Age that may be of interest to you.

  • Your name and address.
  • Your email, if you have told us. Independent Age will only email you if you have said that you would like to receive electronic communications from us in line with the Privacy and Electronic Communication Regulations. All emails we send you will give you the option to decline future emails.
  • Your telephone number(s), if you have told us.
  • Your date of birth, if you have told us.
  • Details of any donations you make (date, amount, appeal code). We have a legal responsibility to keep track of these details.
  • Gift Aid declaration: A note of whether you pay UK income tax, again if you have told us. This is used to enable us to claim the tax you have already paid on your donations from the Inland Revenue.
  • Details of any direct debits.
  • Details of any appeals, publications etc you receive and details of any contact we have with you.
  • A note of whether you remember Independent Age in your Will, if you inform us.

Access to Independent Age’s data is secured and protected. It is restricted to a limited number of fully trained staff within the organisation.

Independent Age will disclose this information to other organisations solely in connection with the administration and the processing of your donations, in particular online donations, payroll giving or direct debits donations. The only other outside bodies who might receive some information from us would be agents such as the mailing service who pack and send out our appeals, newsletters and annual review. These agents have a legal responsibility to use our information only for the purpose for which we supply it. They will not use it to contact you on their own behalf or on behalf of other organisations.

Independent Age does NOT trade names with other organisations, 'list swap' or rent out our supporters' list.

Please let us know in writing, stating your full name and address, if you do not wish to be kept informed of Independent Age’s activities.

We take the privacy of our supporters extremely seriously and all personal information we collect is held securely and safely.

Use of cookies by Independent Age

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

Accessibility

It is important to us that everyone viewing the website can do so easily. Please see below tips that are designed to help with accessibility issues. This website is built to Level A standard as stipulated by the Web Accessibility Initiative http://www.w3.org/tr/wai-webcontent/

To increase or decrease text size:
For Microsoft Internet Explorer and Mozilla Firefox users: Use the View > Text Size options in the browser menu.
For Apple Safari users: Use the Safari > Preferences > Appearance options in the browser menu.

Images

All images have descriptive alternative text to aid the use of screen reader software.

Layout and colour

Pages have been designed and colours chosen to for contrast to aid visually impaired users.

 

Comments policy

Any comments submitted to the site will be checked by a site administrator. Comments that are submitted for posting on the site will be posted within one working day and will not be edited (except for comments which contravene this comments policy, which will not be posted).

By submitting a comment to this site you agree to comply with the following code of conduct.

Identification: When you leave a comment on this website you must provide your real name, job title and organisation. This will be displayed alongside your comment when it is published on the website. You must not represent yourself as any other person.

Conduct and respect: You must ensure that your comment is relevant to the topic under discussion. You must always be civil and respectful to other website users and must not submit any comment that is likely to deceive, upset or annoy any other person. The use of swear words or other profanities will not be accepted. We also recommend that you disclose any relevant interests (eg, political, commercial) that you hold.

Advertising and promotion: Your comment must not contain advertising or promotional material, except when it is for an event, publication or similar product that has direct relevance to the topic being discussed, and where the placing of such advertisement or promotional material has been approved by us in writing in advance.

Legal liability: You are legally liable for the content of comments that you submit to this site. Your comment must not contain material that is obscene, offensive, defamatory or otherwise illegal. This includes material that promotes violence, sexually explicit material, or material, which promotes discrimination on any grounds. You must not submit any material, which, if used or reproduced by us, could give rise to any third party claims. You must not post on the website any material which has been disclosed to you in confidence or which compromises the privacy of anyone other than yourself. By submitting a comment to this website, you warrant that we are not responsible, or liable to any third party, for the content or accuracy of any material posted by you or any other user of our site and you agree to indemnify us and our project partners from any and all claims and liabilities (including legal fees) which arise from your comments or any other material you submit to the site.

We have the right (but not the obligation) to edit or remove comments at our sole discretion without the need to give any reason for doing so.

In submitting comments to this website, you grant Independent Age the royalty-free, perpetual, non-exclusive, unrestricted right and license to use, and reproduce such content (including the right to sub-license).

Please let us know by emailing the communications team if you find any comment to be objectionable.

 

Complaints procedure

We are accountable. If you have a query about our fundraising, please don't hesitate to contact us. If you are unhappy with anything we’ve done whilst fundraising, you can call us to make a complaint on 020 7605 4288, email us or post a letter to the Director of Policy and External Relations to:

Director of Policy and External Relations
Independent Age
18 Avonmore Road
London W14 8RR

Please make any formal complaint against the charity in writing, by letter or email, as soon as possible but no later than within three months of the alleged incident.

Once a complaint has been received Independent Age will write and inform the complainant, within three working days, that an investigation has been undertaken.

 

Our fundraising promise

We are a member of the Fundraising Standards Board (FRSB) and abide by their Fundraising Promise.

 

Refund policy

You can cancel your order and receive a full refund within 30 days (including postage costs where applicable), in the following circumstances:

  • Within 7 days of your order being confirmed in writing by Independent Age. Order confirmation is made by email from Independent Age to the address you submitted to Independent Age during the account set up process
  • Within 8 days of receipt of goods
  • You do not need to specify a reason for cancellation under the above circumstances.

Your obligations when cancelling an order

Cancellation must be made in writing, by fax or email to the address shown on your invoice/packing slip or on the Contact us page of the website.

You are responsible for the safe return of cancelled goods. Goods should be returned undamaged within 30 days of cancellation with their original packaging. If you fail to return the goods and Independent Age is forced to make arrangements for collection, we will charge you the direct cost of recovery. If you return the goods with insufficient postage, Independent Age will charge you any postal fees incurred in accepting the package.  You have a statutory duty to retain possession of the goods and take reasonable care of them.

 

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