Coronavirus update

In line with the government announcement on the 23rd March we have temporarily closed the helpline. We apologise for any inconvenience caused.

If you are feeling unwell and need a telephone health assessment – please dial 111.

If you need urgent help from Social Services, you can find the emergency duty team by searching online for "emergency duty team" and the name of your local council or you can phone your local council switchboard.

If you just need to talk to someone, Samaritans are open 24 hours a day, 365 days a year – you can call free anytime, from any phone on 116 123 or email

Neighbourhood response (#covid19_older)

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Our award-winning information and advice for older people, their families and carers and the other ways we can help.