Information groups for older people

Join one of our free webinars for a deep dive into our information guides. Led by an expert adviser, we’ll look at topics including money, social care and scams, with the opportunity to ask questions. The webinars are suitable for those aged over 65, as well as family, friends, carers or anyone supporting an older person.

May to June 2025

Benefits when you reach State Pension age

Thursday 22 May
11am–12noon

When you reach State Pension age, you may be able to get some benefits you couldn’t before. You may lose some benefits you had been getting, and the amounts of others you get may change. In this session, our adviser Billy will explain how turning State Pension age affects different benefits, what other support that you might be entitled to and what happens if you continue working.

 

Sign up here.

Caring for someone

Thursday 12 June
2–3pm

If you’re looking after someone regularly because they’re ill, disabled or can’t manage without your support, you may be a carer. While it can be positive and rewarding, looking after someone can also be emotionally, physically and financially demanding. Join our adviser Dolly to find out more about your rights, and about the benefits, services and support that may be available to help you look after someone else.

 

Sign up here.

  • It was the highlight of my week. There are people from all sorts of walks and backgrounds… everybody’s got something to contribute.

    Fiona

  • Somebody tried to scam me last week out of £900. They said I owed money (pretended to be the bank) and sent me a code. But I was lucky, I rang my bank and never touched it. If I hadn't had that session with Independent Age, I might have fallen for it.

    Ellie

  • I found the question and answer section so useful. Other people asked questions that were relevant to my situation.

    John

  • I am a lot more careful when people call to make sure they are who they say they are. I rang the council to check if a number was legitimate which it was not.

    Peter

  • I now feel I could take action on finding suitable support and services within my home and know where to look for trustworthy services.

    Frances

  • I like how the sessions allow you to ask the questions pertinent to you on a topic. Afterwards, the person who ran the session helped to find cleaners in the area.

    Ada

Frequently asked questions

 

What is a webinar and how do they work?

Webinars are online video calls that lots of people can join at the same time. Our team will give a presentation on a certain topic, and you will be able to ask questions. 

Sign up to our mailing list and we’ll keep you updated about all our upcoming groups. You then choose which groups you’re interested in joining that month and either sign up online, or call in on the day. If you need some support doing this, call our Helpline team for free on 0800 319 6789 or email telephone.services@independentage.org. 

I’m not online – how can I join your webinar?

You can still join our webinar, even if you can’t get online.

If you are joining by phone, you’ll need to dial yourself into the session and enter a code. To join a Good to Know session by phone, please follow the instructions below.

  • Call 020 3321 5200 a few minutes before the session start time.
  • You’ll be asked to enter a unique code, which you’ll find under the session description on the Good to Know programme.
  • If you don’t join immediately, please bear with us as it might take a few minutes to admit everyone.

How much do the groups cost?

Our groups are free to join. If you are joining over the phone, you may want to check with your telephone supplier about how many free minutes you get with your mobile or landline package.

What if I have a question before signing up?

We’re here to answer any questions you might have before you sign up – call our Helpline team for free on 0800 319 6789 or email telephone.services@independentage.org.

How will I record information from the webinar?

There’s no need to take notes. After each group, we send out a follow-up letter with details of what we discussed during the webinar and how to get more information or support. If you still have questions after that, we’re here to help – call our Helpline for free on 0800 319 6789 or email telephone.services@independentage.org.

What kind of topics are covered?

We cover topics like money, wellbeing, social care and scams. Our webinars are based on our guides and help to keep you alert and knowledgeable about your finances and safety.

Can I refer someone I know?

Yes – as long as you have that person’s consent to refer them. Let us know their details by calling our Helpline for free on 0800 319 6789 or emailing telephone.services@independentage.org. Or, you can share our contact details and ask them to call us.