“After Mum died I noticed that Dad didn’t seem to have any interest in anything anymore - not even in his grandchildren, music or cricket, which he’d always been passionate about. We could see he was lonely though he didn’t want to admit to it and he refused all offers of help from neighbours and friends, and even from us!

“While he wouldn’t let us do as much as we would have liked, my brother and I kept in touch by phone, visited every weekend, shopped for him, made his lunch and stayed with him for as long as we could so he had some company at least once a week. It wasn’t an easy thing to manage - we lived a long way away from Dad (who didn’t want to live with us!) and both of us had young children. But if we hadn’t made the effort I don’t think he would have seen anyone from one month to the next. I still feel we didn’t do enough, but that was his choice.”

Lily, Devon

Make yourself available

If you know someone who might be lonely, one of the best things to do is to show them that you’re available – call, visit or email them regularly to keep in touch. Loneliness can be tied up with other problems like depression or grief, which may cause people to withdraw and avoid company. They may not always be in the mood to talk to you, but don’t give up on them if they don’t visit you or call you in return. If they need time alone, try to respect that while letting them know that you’re there when they need you.

If the person you’re worried about lives in an isolated location or finds it hard to get out, you could volunteer to take them out or help them find a local charity that could help. Don’t push them into doing things, but if they seem interested in a particular activity you could help them work out how to get there, or volunteer to go with them to make it less daunting.

Check how they’re feeling

Try to talk to them about how they’re feeling, without leading them to talk about any particular issue. It could be that what you see as loneliness has its roots in something else that’s troubling them. Sometimes, people may feel more comfortable talking to a stranger or professional than to someone they’re close to. If it seems appropriate, you could suggest they talk to their GP or ring a helpline like the Silver Line (0800 4 70 80 90) or Samaritans (116 123). If they have a low mood that doesn’t lift, our guide Dealing with depression has information on things that could help.

Be dependable

Whatever you do, try to be reliable. Forgetting a promised phone call may not seem important to you, but for someone with little contact with others, this can be very disappointing. If you’re extremely busy or live far away, see if anyone else can help you to make sure that the person sees or speaks to someone regularly. This could be a friend, relative, neighbour or charity volunteer.

Coping with loneliness – advice for the person you know

Our advice guide If you’re feeling lonely has ideas on how to deal with loneliness and where to look for help. Download it from our website or order your free copy by calling 0800 319 6789.

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