Questions we get asked the mostHow do I get support from the council?How can I choose the best care home for my needs?How can I challenge my needs assessment?Why am I being charged top-up fees?
If you think you could benefit from some extra help at home, a good place to start is with a care needs assessment from the local council. This will look at the help you need and make suggestions about how you can get it. Help with care can include disability equipment, home adaptations, or getting outside help to take care of the tasks you find it difficult to do yourself.
Everyone has the right to live in safety, free from abuse and neglect. Abuse can take many forms, from disrespect to causing someone mental or physical pain. It is never acceptable. There is action you can take to protect yourself and help available if you need it.
Most people are happy with the help they get from health and care services but sometimes things do go wrong. You might be able to resolve problems informally or you may have to follow a formal complaints procedure. If you are unsure about making a complaint, you can get help.
Dealing with professionals in the care or health system can sometimes feel intimidating and you may find it difficult to express your views. If you need support, an independent advocate can help you say what you want, get the information you need and make sure your rights are protected.
Choosing a care home and working out how to pay for it can be complex. If you're considering a move to a care home, make sure you have as much information as possible about what to look for, where to look and how to make the move as easy as possible.
If you're working out how to pay for care, consider all the options you're eligible for. Start by getting an assessment from your local council to get expert advice on the care you need.
Caring for someone can be demanding, both emotionally and financially. Make sure you know your rights as a carer and check what support and benefits are available to help you and the person you care for.