Training for businesses

• The challenges and barriers facing older people who are living in financial hardship.
• Softer skills, focused on improving conversations with older customers with low financial resilience. Learn how to explore their circumstances and identify those who are vulnerable.
• Understanding the key support available to help older people. This includes financial benefits, social tariffs and other support that’s available.
• How best to agree next steps and actions.

All customer-facing teams and related back-office or management roles.

• Develop the skills and confidence to support older customers with low financial resilience and facing complex circumstances.
• Improve customer outcomes and experience, positively affecting older people’s lives.
• Engage staff with new skills development and learning.
• Use the training as an impactful part of your strategy to support vulnerable customers.

• We’re experts – Independent Age is the only national UK charity focused on supporting older people facing financial hardship. The training is delivered by our advice team, who have first-hand experience of helping older people and deep expertise in providing tailored support.
• Boost our work – As well as investing in your organisation, we’ll reinvest the income raised from the training into our work, helping more older people.
• Flexible approach – We will work with you to adapt the training so it is most relevant to your business and your customers.