Cold calls

I often receive cold calls from companies claiming that ‘....there is something wrong with my computer....’ and will I please open it up and log on. Of course, I don’t. It is an obvious scam as I don’t have a home PC. Indeed, I have only relatively recently acquired a personal iPad. I have now installed BT call guardian to block the vast majority of cold calling.

Preventative measures

However I have an older, widowed brother who has been the persistent target of scammers.

As his mental capacity has diminished it has proven difficult to ensure that he is protected. 

We have had to change banks, as his former bank, were not protecting his accounts properly. We have also had to disconnect internet access to stop on-line frauds and installed call guardian to screen out most phone calls. Additionally we have put up notices in his home warning against buying goods and services on the doorstep or over the phone.

A loss of trust

Despite persistent lobbying from my bankers, I continue to refuse to use their on-line banking services, as I do not believe that they can guarantee good on-line security to prevent my account being hacked. I live in central London, so there is generally a cash machine I can access within walking distance. But there are fewer of them than there used to be, mainly due to bank branch closures. 

Have you been affected by any of these issues?


This blog represents one individual’s experience; personal circumstances differ – if you have been affected by any the issues in this blog and want some advice about your own situation please contact Independent Age’s Helpline on 0800 319 6789.


The views and opinions expressed in this article are those of the author and do not necessarily reflect the policy or position of Independent Age.