Following the publication of the Serious Case Review investigating events at the Orchid View care home, Janet Morrison, Chief Executive of Independent Age, said:

“Our deepest sympathies go out to the family and friends whose loved ones suffered in this case. The care home sector is at a crossroads, with public confidence in it worryingly low. Following this and other scandals care home providers must do more to reassure the public that there is zero tolerance of abuse. The care business must open itself up to greater scrutiny and ensure staff are properly trained and managed. Relatives must be allowed to be more involved if safeguarding issues are raised to avoid the horrific repeat of ‘institutionalised abuse’ highlighted at the Orchid View care home.”

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