In response to the findings of the latest Panorama programme about poor care and mistreatment of residents in one of England's largest care homes, Independent Age Chief Executive, Janet Morrison, said:
“We are appalled that this type of behaviour continues to take place against the most vulnerable in society. Relatives and friends expect their loved ones to receive much higher standards of care, concern and professionalism in a care home setting. There should be a zero tolerance of abuse by staff and management, both to protect the vulnerable and to restore the public’s faith in care homes”.
This week Independent Age is launching Wise Guide 4 – a comprehensive booklet that outlines advice on choosing a care home. Wise Guide 4 also offers information about what to do where concerns about quality of care are raised. To order Wise Guide 4 call 0800 319 6611 or email our advice team