In response to the CQC’s report, State of Care 2013-14, published on Thursday 16 October, Janet Morrison, Chief Executive of Independent Age said: 

“The CQC report rightly highlights the wide variance in the quality of care homes, often even within a single geographical area. While it is right to call on people to become more active ‘consumers’, in reality – as the CQC itself acknowledges - most decisions about care are made at a time of crisis and with little opportunity to test the market for the best possible care. The CQC must maintain a focus on driving out the very worst examples of care – the abuse and neglect we see on our TV sets and in our newspapers – so that people can be sure that all care is safe and protects dignity.”

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