Commenting on the Which? survey of UK care home websites, Janet Morrison, Chief Executive of Independent Age, the older people’s charity, said:

“The Which? survey is a stark reminder of the way many older people and their families are being let down by the social care system. In no other market would people be expected to make an important, lifetime purchase with such little information to rely on to help make their choice. Finding the right care home can be difficult at the best of times. But the failure of so many care homes to provide clear information on prices, charges and contracts just compounds what is already a complex process for those making the huge step to move into residential care. Care providers need to level with customers about all the fees they will be paying, but ultimately the government must turn their attention to a care market that is not only struggling financially, but in many areas is now struggling to meet its most basic obligations to consumers.”

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