Commenting on a new report from Healthwatch England, 'What people told Healthwatch about their experiences', Janet Morrison, Chief Executive of Independent Age, said:
“With growing numbers of older people experiencing care needs, local authorities place a big emphasis on home care. This Healthwatch England report highlights too many things that still go wrong in domiciliary care. From missed appointments as care workers rush about under huge stress, through to medicines getting mismanaged, and unsafe care – in many areas home care still isn’t delivering what older people have a right to expect. However, as the report attests, at its best, home care enables individuals to remain independent, close to friends and family. The government now needs to come forward with its promised consultation because there is still unacceptably high variation in the quality of home care, and other social care services.”