What is abuse?
Abuse can be a single or repeated act or failure to take appropriate action, which causes harm or distress to a person.
There are five common types:
- neglect, which can include self-neglect
People responsible for abuse are often taking advantage of a special relationship. It could be a friend or family member or a paid carer.
Spotting the signs
It’s not always easy to recognise when someone is being abused. They may be reluctant to talk about it or make excuses for why they’re short of money or don’t have their medication.
Signs may include:
- seeming withdrawn or fearful
- unexplained shortage of money or inability to pay bills
- unexplained withdrawals from an account, or loss of financial documents
- unexpected changes in a will
- being cold, hungry or poorly dressed
- not being given the right medication or taken to a doctor when needed
- not wanting to be left alone with certain people
- injuries that can’t be explained
- old and new injuries together
If a carer is reluctant to get help from social services or medical professionals, that can also be a sign of neglect even if they didn't intend to cause any harm.
What to do
If you suspect that someone is being mistreated, start by talking to them in private. Gently mention your concerns – perhaps they seem withdrawn or afraid of their carer. They may be reluctant to talk if they’re afraid of the situation getting worse or they’re being threatened by someone.
Stay calm and tell them that the abuse isn’t their fault and that help is available. They may be afraid they’ll lose their right to care and support, so reassure them this is not the case.
Do not promise the person that you won’t tell anyone else. If they or others are at risk of harm, you may need to get help for them.
Ask the person what they’d like you to do. You could offer to get help but it’s important to listen to what they want. Give them time to think about what they want to do next.
Who to contact
For advice on reporting abuse, contact Action on Elder Abuse which has a confidential helpline 0808 808 8141.
Many councils have a dedicated team that you can call to raise concerns about a vulnerable adult at risk of abuse or neglect. This is sometimes called the safeguarding team. Or you can contact their local council’s adult social care team to report your concerns.
If you think someone is at immediate risk of harm or needs urgent protection, call the police and/or an ambulance.
If you feel a crime has been committed you can also report your concerns to the police. You do not need the caller’s consent to report a crime.