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Moneywise

We all have to use water every day. You can’t switch supplier but there may be other ways to make savings and if you’re on a low income, you may be able to get help to pay your bills.
Switching to a water meter could help to reduce your bills. With a water meter you pay for how much water you use so you're more likely to benefit if you live in a property with a high rateable value or you don’t use much water, perhaps because you live alone.
If you’re thinking of having a meter installed, try the water meter calculator on the Consumer Council for Water website to see if you might be able to save money. Or contact your supplier for more information.
Meters are installed free of charge and you usually have the option to switch back within one year if you change your mind. You shouldn’t end up paying more than an unmetered household.
If you apply for a water meter but the water company can’t install one, you can ask for an assessed charge bill. This takes into account the number of people in the house or the type of property and could save you money. You can only ask for assessed charges if you apply for a water meter first.
Some water suppliers offer discount schemes and lower tariffs for older people or people who are living on a low income or certain benefits. What you can get depends on where you live. Visit the Consumer Council for Water website to find out what’s available in your area or contact your supplier.
If you’re struggling to pay your bills your supplier can’t cut off your water supply. They have to take court action to recover the debt. But it’s a good idea to talk them as soon as possible because most of them can offer advice and support to help you pay.
Water Direct is a scheme run by the Department for Work & Pensions (DWP). If you’re in debt to your water supplier, the DWP can deduct payments for your water bill from your benefits, for example Pension Credit. To apply, contact your water supplier. You can also ask your supplier if they operate charitable trusts, payment matching or Restart schemes.
If you're in financial difficulty, make sure you’re getting all the money you’re entitled to and if you’re in debt, you should get advice. Call our Helpline and arrange to speak to an adviser if you need more information.
Watersure schemes can cap the amount you have to pay for your water bill if you have to use a lot of water, for example because of a medical condition.
To qualify for a Watersure scheme you must:
You will qualify automatically if you have certain medical conditions, such as incontinence or an abdominal stoma, as long as you meet the other criteria. You’ll need a doctor’s certificate, which you may have to pay for.
If you think you qualify for Watersure, contact your water company to find out how to apply for the scheme. You can find more information on the Citizens Advice and Ofwat websites.
You can get a range of free services and help if you have particular needs because of age, disability or illness. Ask your supplier to include you on their Special Assistance Register. Ofwat has more information.
Saving water is good for the environment and, if you’re on a meter, these water-saving tips could help cut your bills. Even if you’re not on a water meter, using less hot water could bring down your energy bills.
In the bathroom:
In the kitchen:
There are lots more tips on the Waterwise website.
A dripping tap or a leak can waste a lot of water – and money - so it’s a good idea to get them fixed as soon as possible. You can find an approved plumber on the Watersafe or Trustmark websites.