Independent Age’s Friendship Services are designed to reduce loneliness in older people. Our friendly and dedicated volunteers offer regular company and conversation to older people.

You will find all the information you need here to help you decide if the older person you support would benefit from these services.

Our Friendship Services

These can include a regular weekly or fortnightly friendly social chat, over the phone or face to face.

The aim of our Friendship Services is to reduce feelings of loneliness in older people and, where possible, encourage them to join in local social activities. Our service does not provide any form of personal care, respite care, shopping, handyperson or transport services.

Our calls and visits are delivered by dedicated volunteers who receive training in understanding issues older people face, communication and safeguarding. Calls are available across the UK, face to face visits are available in some areas of England, Scotland and Wales.

Is this service right for the older person I support?

Our friendship services are designed for those most lonely and in their later years. We talk to everyone who applies to see what they want from the service and if our service is right for them. For some older people, their health conditions may mean they struggle to access or use the service. Conditions such as significant memory loss, for example, can sometimes mean an individual struggles to build a friendship with the volunteer and may even find this distressing. Please discuss with us if you have any doubts.

The points below are here to assist you decide if our service will suit the older person you support:

  • Are they an older person who is lonely?
  • Do they have a health condition which could prevent them fully participating in and enjoying a friendship visit or call?
  • Will they be able to remember when a visit or call will take place?
  • Are they comfortable about receiving a regular call or visit from a volunteer?
  • Do they know you are making this referral? Are they happy for Independent Age to contact them?

How do I contact Independent Age?

Having considered the above information, if you do wish to refer an older person into our services or have further questions about the service, please call 0800 319 6789 where an appointment will be made for Independent Age to call them and assess their needs.

Please ensure you have permission from them to make a referral. You will also need to let them know a referral has been made, and when the appointment time for the call from Independent Age has been booked for.

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