How long is my regular phone call or visit likely to take?

Telephone calls normally last around 30 minutes and visits last up to an hour. The phone calls and visits can be weekly, fortnightly or monthly. We will talk with you about what would work best for you.

How do I apply?

Start by calling our freephone number, which is 0800 319 6789, and we will arrange for someone to talk with you about your preferences, and get things started.

Do you have age limits to being eligible for support?

All our services are open for application to any older person and we don’t have an upper age limit. 

How can I trust my volunteer?

All of our volunteers receive appropriate training before they begin to call or visit you. All of our friendship volunteers must undergo a DBS / PVG check to ensure we protect the older people we support. You will also get the full support of your Independent Age contact and a Head Office-based specialist team of expert advisers you can call for advice.  

Do I have to pay?

No, our friendship services are free of charge and nobody will ask you for money. Expenses incurred by the volunteer will be met by Independent Age.

I only want to volunteer as a one-off - can I do this?

No, our volunteers provide regular weekly, fortnightly or monthly contact with you. It might be for a short time, but would normally be more than once.

Can I have more than one service?

Yes, you would be able to apply for any of our services and our ability to support this request would depend on the availability of our volunteers.

What if I don't seem to be getting on with the volunteer I am matched with?

Occasionally, people just don't 'click', although luckily this doesn’t happen often. If you don’t feel that your relationship is working, don't worry. Speak to your Independent Age contact. We will talk about it with with you and see whether there is someone you might feel more comfortable with.

Can my volunteer do my shopping or gardening?

No. Our volunteers provide visits and phone calls to have a chat with you.

Next steps

Give us a call

If you'd like to discuss receiving regular phone calls or visits, or just want to find out more, call us on 0800 319 6789.

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