Our Community Services model is a free service and has been created in response to a need to provide more then telephone and face to face befriending services. We will work with people who are isolated and/or lonely in their community, supporting them so that they can re-build a happy, purposeful and connected later life. By working together in their communities, we will focus on connecting people to: other people with similar interests and experiences; activities they enjoy and can access; and to other local services they may need.

Independent Age is currently piloting a new Community Services model in Tyne & Wear, Teesside, Essex and Nottingham with a gradual rollout to other areas of the UK over the next two years.

Community Services are designed for those who are in their later years experiencing loneliness or social isolation with the aim of encouraging and supporting them to reconnect with their local communities. Below are some points that will assist you to decide if the service will suit the older person being referred:

  • Live within the postcode area where the service is being delivered 
  • Are aged 65 and over
  • Are lonely
  • Indicators of frailty
  • Have sufficient mental capacity (i.e. they do not have dementia or severe memory loss, are likely to remember a telephone call or visit if booked two weeks in advance or have other highly complex needs where loneliness is not the primary concern)

There are a number of ways of contacting Community Services for a referral. In all cases we need consent to record details on our secure database and if you are referring someone other than yourself, we must know that you have the consent of the person you are referring.

You can complete an online referral form here.

You can contact the Community Services team in your local area: Tyne and Wear, Teesside, Nottingham or Essex

When you contact Community Services a member of the team will have an informal chat with you to gather some details for the referral and record these details on our secure database. Without consent, we are unable to process the referral further. We talk to everyone who applies to see what they want from the service and if our service is right for them. If all parties agree that the service is right for the person being referred, they will be contacted by a Case Worker who will visit the person at home to carry out a more detailed informal assessment to work out together how best to support the older person.

Your Case Worker will be there to support you in your journey with Community Services keeping in regular contact by phone and home visits. They will work on some agreed goals with you to support you in gaining the confidence to become more connected with the local community. Together with the Volunteer Coordinator, they can match you with dedicated volunteers who receive training in understanding issues older people face, communication and safeguarding. Our volunteers can help with things such as helping you to reconnect with your community – accompanying you to a local group or activity, taking you to GP or hospital appointments; maybe learning new skills, or rekindling old hobbies. You may want to get online, learn how to do internet shopping or keeping in touch with people using your phone, computer or tablet; perhaps you would like to meet more people, get out and about more, become involved and reduce those feelings of loneliness and isolation. We will aim to work with you for up to six to nine months to ensure you are able to complete your goals. 

Contact us

If you would like to learn more about community services, we would love to hear from you! A member of the team would be delighted to have a chat about opportunities and answer any questions you might have.

Contact the Teesside, Tyne & Wear, Nottingham or Essex team.