You may find that webpages are not loading, your web browser is displaying an error message, or your internet is slower than usual.
First, see if there’s a problem with your device:
- Check your device is connected to the internet – the WiFi access on your computer or smartphone may be turned off, or it may be trying to connect to another network.
- Test your WiFi on different devices if you can – if you can access the internet on your computer but not on your smartphone, for example, it might be a problem with your device. You can restart your device and try to connect again.
- Try a different internet browser. If you can load websites on another browser, it may be a problem with your browser.
If your WiFi is turned on for all your devices but none of them can connect to the internet, it may be a problem with your router.
Look at the lights on your router. Most routers have a light that shows the status of the internet connection. Check the instructions that came with your router to see if the light is showing whether there’s an internet connection or not.
- Restart your WiFi network – turn your router off, unplug it and wait a few minutes before plugging it back in and turning it on again. You might have to wait a few more minutes before trying to connect to the internet again.
- Move your router to a better place, such as an open spot in the centre of your home. If you can’t move it, try to move any furniture that’s in the way or other electrical items that could interfere with the WiFi signal.
- Try using a different Ethernet cable to connect the router to your computer – this is a cable that carries broadband signals between your router and device. You can try using a cable even if you have wireless internet.
In some cases, your router might show there’s a connection, but you still can’t get on the internet. Call your internet service provider. They may talk you through how to fix it, or let you know if there are connection problems in your area.
Uswitch has a guide on how to diagnose and deal with internet connection problems.