Coronavirus (COVID-19): changes to services
Some key information about changes to services is included on this page. For regular updates and the latest information, please check our coronavirus hub.
What is a care needs assessment?
A care needs assessment works out what help or support you need with your care, and how you might get it. It is usually provided by the social services department of your local council. The council has to give you an assessment if you appear to need care and support, regardless of your income or savings or whether the council thinks you will qualify.
The assessment is a chance for you to discuss what support you need with a trained professional. They’ll involve you throughout the assessment. You’ll be given a chance to talk about any difficulties you have in looking after yourself and the impact these have on your wellbeing. For example, you might want to continue living independently in your home, but you are finding it difficult to wash and get dressed.
If you have a friend or family member looking after you as an unpaid carer, they can get a carer’s assessment to see if they need support to carry on their caring role.
Assessments and coronavirus
During the emergency period, your local council might trigger temporary powers (known as easements) that let them to choose how, when and who they'll carry out care needs assessments for.
You can request an assessment, but your council may focus on those with the most urgent needs during this time. However, they must find out about your situation and may still have to meet your needs. Even if easements have been triggered, councils must give you information and advice as early as possible.
Visit our changes to services page to find out more.
What happens after the assessment?
The council will give you a copy of your care needs assessment and explain what your care needs are. If you're not given this, ask. You’ll also be told whether or not your needs are high enough for you to qualify for help from the council.
There are various types of help and support the assessment may suggest could help you, including:
How long does it take?
There are no set timescales for carrying out an assessment but it should happen within a reasonable time and take into account the urgency of the situation. The council should tell you when they think your assessment will take place and keep you informed throughout the process. If your needs change from day to day or week to week, the council must look at them over time.
If you think you’ve been waiting too long, call the council and ask to speak to someone senior, such as the manager of adult social care, to find out when the process will be completed.
If you’re struggling to cope, perhaps because your needs suddenly increase or your care arrangements break down, ask for an urgent assessment. The council may provide you with an emergency care package until a full assessment can be carried out.
Types of assessment
Depending on how complex your needs are, the assessment might involve a face-to-face visit, a phone call, or a self-assessment form. Your preferences should be considered. In particular, you’re entitled to refuse to use the self-assessment process. If you lack mental capacity, for example because of dementia, the council should arrange a face-to-face assessment.
The council should give you information about the assessment process, including a copy of the questions you’ll be asked.
Paying for care
You may have to pay for some or all of your care. The council will look at your income and capital (eg savings) to work out how much it costs to meet your needs and whether you need to contribute. For more information on how this is assessed, see Paying for care services. The financial assessment should only take place after your care needs assessment.
Request a care needs assessment from social services at gov.uk/apply-needs-assessment-social-services or by phoning your local council.