Coronavirus: changes to services

During the coronavirus (COVID-19) pandemic, you shouldn't visit your GP surgery unless you've been told to. If you’re unwell, call or contact the surgery online for advice. They may arrange a phone or video call with your GP, nurse or another healthcare professional. You’ll only be asked to visit the surgery if it’s absolutely necessary and you may have to wait longer than usual. If your problem is urgent, you can also use the NHS 111 online service.

If you think you have symptoms of coronavirus and need advice, use the NHS 111 online coronavirus service. Visit the NHS website for more information.

Primary care

Your GP

Your GP is usually your first port of call for NHS care. GPs deal with a range of health problems and, as well as prescribing medication, they can also:

  • give advice on smoking and diet
  • run clinics, such as diabetic or other long-term condition clinics
  • give vaccinations
  • carry out simple surgical procedures.

Your GP may give you treatment or refer you for more specialist advice.

You can find a GP on the NHS website. You have the right to choose a GP practice that best suits your needs. They must accept you unless they have a good reason to refuse you. Before you register with a surgery, you can check to see how it compares with other practices in the area. You could also ask family or friends for a recommendation.

Every patient is allocated a named GP. You have the right to ask to see a specific GP when you book your appointment, although it might mean a longer wait. Occasionally, this might not be possible, such as if you need to see a GP with a particular specialism. Many GP practices now offer online services, such as appointment booking and repeat prescription ordering.

If you cannot speak to your GP and urgently need help and advice and the situation isn’t life-threatening, you can call NHS 111 or visit NHS 111 online. You can also visit a walk-in centre or minor injuries unit if you have a minor injury or illness and can’t wait until your GP surgery is open.

Foot care

Good foot care can help with mobility and reduce the risk of falls. Many people have foot problems as a result of daily wear and tear, but foot pain and discomfort shouldn’t be an inevitable part of ageing.

If you have problems with your feet because of diabetes, osteoarthritis or rheumatoid arthritis, you should be a priority for NHS foot care services. Your GP can refer you to a chiropodist (also called a podiatrist).

If you don’t qualify for NHS foot care services, contact the College of Podiatry to find a registered chiropodist or podiatrist in your area.

Eye care

It’s important to get your eyes tested regularly. If you, like many older people, have to wear glasses or contact lenses, you need to check that you still have the right prescription. You can find a local optician on the NHS website.

Eye tests can also detect the early signs of some conditions such as:

  • diabetes
  • glaucoma
  • cataracts
  • age-related macular degeneration (AMD).

Your optician will refer you to your GP or a specialist eye hospital if necessary.

You are eligible for a free eye test if you’re over 60. You should get your eyes tested every two years. Your optometrist may recommend that you have a free test more often if you need it.

If you can’t get to an optician because of a physical or mental health condition or disability, you may be eligible for a free eye test at home. You can request one for yourself or on behalf of someone else. Contact your optician for details. You can find more information about free eye tests on the NHS website.

If an eye specialist has diagnosed sight loss and completed a Certificate of Vision Impairment, you may be entitled to concessions, such as a half-price TV licence, free public transport and help with NHS costs, depending on whether you’re certified as severely sight impaired or sight impaired. Contact the Royal National Institute for the Blind for more information. The RNIB also has a useful guide Understanding Cataracts to help people recognise the symptoms, get the most from hospital appointments and access surgery.

Dental care

An annual check-up with a dentist can help to keep gums and teeth healthy even if you have false teeth.

You’ll have to pay for dental care unless you receive Guarantee Pension Credit or certain other benefits, or qualify for help from the NHS Low Income Scheme. Use the NHS services search to find a local dentist. If you can’t find a dentist who accepts NHS patients, you may have to go on a waiting list or pay privately for treatment.

If you have a mobility problem that makes it difficult to visit your dentist, you may be able to arrange for a dentist to treat you in your own home. Contact your local NHS area team to ask about community dental services where you live.

Community care services

Community nurses

A community or district nurse can treat you for minor ailments in your local GP surgery or at home. They may specialise in a particular area, such as continence, skin or mental health. To access the service, you need to be referred by your GP or a hospital.

Physiotherapists

A physiotherapist uses exercises and manual therapy to help you to regain movement or function if you’ve been affected by illness or injury, for example after a stroke. Some physiotherapists also use other therapies, such as massage and acupuncture.

You can be referred to a physiotherapist by your GP or a hospital, or in some areas you can contact NHS physiotherapy directly. You can also pay to see a physiotherapist privately. Contact the Chartered Society of Physiotherapy to find one in your area.

Occupational therapists

An occupational therapist (OT) works with people who are ill, recovering from illness or have a chronic disability. They can advise you and refer you to receive disability equipment and home adaptations.

OTs may be based in a hospital or the social services department of your local council. You can be referred by a health professional or a social worker. You can also contact your local council to request a needs assessment.

Next steps

For more information about NHS services, visit the NHS website

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