Technology to keep you safe at home

Telecare refers to a range of services that use alarms and sensors to check that you’re okay. They call for help if you’re not. 

The best-known example is the wearable personal alarm. This lets you press a button to call for help if you need it - for example, if you’ve fallen.

Small devices are put in your home. These connect to a monitoring service outside your home. If you activate the sensor alarm, either purposefully or because and accident has happened, it will trigger a call for help.

You’ll have a control box plugged into your telephone line or internet connection, as well as the device itself. The box will usually be connected to a support centre.

When an alarm is raised, the box makes a call to the support centre. The operator will talk to you, usually through the device, and get you the help you need. They’ll have your contact details and the details of people to contact for you in an emergency. This could include relatives, carers or the emergency services.

Some telecare services can trigger an alarm in your home rather than calling a support centre. This could be helpful for alerting a carer to a problem when they’re in another room.
 

There’s lots of different options for telecare. A few examples are:

• portable alarms to wear on your wrist or round your neck
• fixed alarms, such as pull cords in a bathroom
• movement sensors, for example, to detect if you’ve fallen out of bed or trigger a check-up call if you haven’t moved for a long time
• pill dispensers to release medication at the appropriate time and trigger an alarm if it isn’t removed from the dispenser
• gas shut-off devices or fire detectors to reduce the risk of forgetting to turn off a gas ring or fire - for more information, visit our How to avoid accidents at home webpage
• incontinence sensors to notify your carer if your bedding becomes damp
• flood detectors under sinks or baths to warn of leaks or overflowing water.

Telecare can’t replace one-to-one care from another person. However, it can be a useful addition to other care you receive. It can also be helpful if you don’t need a care worker, want the reassurance that you can get help if you need it.

What if I accidentally trigger the alarm?

Don’t worry! Some devices will have a cancel button, but even if you do trigger it by accident, the telecare support centres are used to this and don’t mind.

Some councils offer telecare services. If you think telecare might help you, contact your local council and ask for a care needs assessment. This works out your needs so you can see what support, including telecare, might help you. You can find your local council’s contact details at gov.uk/find-local-council.

You can also buy telecare services privately. If you’re considering this, do plenty of research and shop around to make sure you get the best service for you. Your local council or the Telecare Services Association should be able to provide a list of telecare companies in your area. 

If you’re getting telecare privately, most companies will usually charge an initial set-up fee and a weekly or monthly monitoring fee.

If you’re getting telecare services from the council, they’ll assess your finances to work out what you have to pay. Depending on your circumstances, you may:

• have to pay for it all yourself
• qualify for telecare free of charge
• get the equipment installed for free and be asked to pay a weekly or monthly charge.

You can find what your council offers via gov.uk.

Technology can also be used to monitor your health generally. If you have a long-term health condition, you may be able to use telehealth technologies to manage your treatment and reduce how often you need to visit your GP.

Telehealth devices can send information about your health to your GP or other health professionals involved in your care. This means they can monitor your condition and make changes to your treatment as necessary. For example, telehealth devices could:

• measure your blood pressure
• monitor oxygen levels in your blood if you have a condition like asthma
• monitor your blood sugar levels if you’re diabetic
• prompt you to perform health checks. For example, it could remind you to check your blood pressure, attend appointments or take medication.

Telehealth devices are usually provided by a healthcare professional. They will explain how the technology works. If you’re interested in telehealth, ask your GP or other health professional for more information.