Contact the Independent Age Helpline

Our Helpline is a free and confidential service for older people and their friends, families and carers. Contact us for information, for impartial advice from a specialist adviser or to order our free guides.

Contact our Helpline team

By phone

Call our free Helpline on 0800 319 6789. Lines are open Monday to Friday, 8.30am to 5.30pm. Closed on bank holidays.

By email

Email us at helpline@independentage.org.

By web chat

Chat to us online – Monday to Friday from 9am to 5pm. Closed on bank holidays. Find our web chat in the bottom right-hand corner of our website.

Using text-to-speech

Through the Relay UK app, your text will be turned into speech. Our Helpline team's response will then be turned into text for you to read. Download the app from the Relay UK website.

Using British Sign Language

You can contact us with a BSL interpreter. This will start a video call with a trained BSL interpreter to one of our expert advisers.

With an interpreter

We can give you information and support using an interpreting service. Tell us which language you would like to use when you call us.

How we can help you

If you have a question or need support, our friendly Helpline team is here to listen. If we can help right away, we will. And if you need advice on something a bit more complicated, we’ll arrange a free chat with one of our specialist advisers. 

  • Do you need advice about benefits and other entitlements? Do you need help to apply?
  • Would you like to know more about arranging care and support in your home?  
  • Do you have a housing issue you need help with?
  • Do you need help to find grants you may qualify for?

We understand that each individual’s needs are unique, which is why the support we offer is personalised to you and your circumstances.

Woman on the phone getting specialist advice

Our advice service holds the AQS Quality Mark in recognition of the high-quality service that Independent Age delivers.

  • Can I just say thank you for your service, you have been magic. I was a bit nervous of calling and getting muddled up but you couldn't have been nicer or more patient.

    Helpline caller, December 2024

  • This is first time anyone has tried to help me, we’ve got nowhere from anywhere else, do you mind if I call you angel, I can't tell you how grateful I am.

    Helpline caller, November 2024

  • You are only the ones to have helped after all of the phone calls I've made today. I wish I had called you earlier.

    Helpline caller, October 2024

  • You have been so kind and I have been able to talk about difficult things to a stranger and you have been so patient with me. I wanted to call IA to say how helpful you have been.

    Helpline caller, September 2024

Order Independent Age publications

Our Helpline team and specialist advisers can help you find the right information and may send you some of our publications to support you. Our free guides and factsheets are full of information to help you boost your income, find the care you need, choose the right place to live and more. You can download them or order printed copies.

If you need them in other formats, such as large print, braille or audio, call the Helpline to order your free copies.

Pension Credit


 

  • Who can get it and how to apply.
  • What you could get.
Get the free Pension Credit guide

Benefits when you reach State Pension age

  • What happens to your existing benefits.
  • New benefits you may be entitled to.
Download or order your free guide

Give feedback on our services

We are committed to providing the highest level of service to anyone getting in touch with Independent Age. Please share your feedback with us by phone, email or by writing to us.

All of our advice contacts are recorded for training, monitoring and evaluation purposes and all the information is stored securely in line with our data protection and privacy policy.