Supermarket responses

Thousands of campaigners have supported our call for supermarkets to waive delivery fees and minimum spends. And we’ve seen some campaign wins. In response to our campaign, Iceland have introduced a scheme to refund delivery charges to customers with a priority slot via their Bonus card scheme. Customers can easily register for a Bonus Card online through the My Account section of their website, Iceland will automatically match up priority slot customers with their Bonus Cards.

In addition, Asda are exploring new ways of supporting customers who are clinically extremely vulnerable and we’ve also heard from Morrisons that they are operating a scheme to provide doorstep delivery to customers who are staying at home.

It’s great to see that we’re making progress, but there’s still work to be done.

Sainsbury’s and Ocado have said that they are providing some support to people who are staying at home, but they won’t explore temporarily waiving delivery charges. Waitrose doesn't charge for delivery but their minimum spend limit is £40, and they do not have any plans to lower this amount. And Tesco still haven’t given us a detailed response.

Join our supermarket campaign

We’ll keep calling to make sure no-one is unfairly penalised just to access food.

Please show your support for our campaign today by adding your name to our open letter.

Independent Age has been listening to the concerns most often raised on our Helpline and we’ve pulled together some FAQs.

Our FAQs go through a range of issues you might be facing during COVID-19 and offer information and advice that might help.

Click here to read the FAQs.


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