With older people at the heart of everything we do, we want to share with you, our friends and supporters, what we’ve been doing in response to coronavirus (COVID-19) and how we can all help. 

Neighbourhood response during the lock-down
Following the government’s call for everyone to stay at home wherever possible, we’re encouraging our volunteers to make telephone calls to keep in touch and make sure the older people they support have the basic supplies and support networks around them that they need. Over the coming days we will be exploring ways in which we can support more people through this time and we will update you on this in our next email.  If you would like to offer help to people outside of those we support at Independent Age, there is an opportunity to become an NHS Responder. You can do this by registering here.

We would like to thank all our volunteers for their continued hard work and commitment at this time.

Staying in touch by telephone works, but digital technology can also help to bring family and friends closer. If you’re prepared to lend a little help and support for older neighbours to install and use apps, The Campaign to End Loneliness, which we co-fund, has shared some useful ideas on their website.

Advice you can trust
If you start to show any symptoms of the virus, please follow the current NHS public health guidance. There is also plenty of information in the FAQ page on our website which will be updated as the situation develops. 

You can also download and share our free social media graphics which provide top tips for keeping you and your loved ones safe and well.

Due to the call to work from home, our helpline has temporary closed this week. We’re currently working hard to get our free helpline back up and running, and will update you on progress in our next email.

Amplifying the voices of older people
We’ve also been hard at work this week ensuring the voices of older people are heard by the government. As politicians introduce changes to policies and laws to support people during the coronavirus outbreak, it’s our goal to ensure that they understand the importance of people receiving the care and treatment they need, as well as knowing where they can get reliable information and advice on the current situation. We sent MPs and Peers from across the political spectrum information about the key problems that could affect people over 65 during this time, and asked them to raise these issues in parliament. 

Our short survey on how coronavirus is impacting everyday life of over 65s is still open for responses. We’ve already had over 2,000 take part and it would really help us if you shared your thoughts. 

Staying in touch
With the situation changing by the day, we will be sending a weekly email to keep you up to date with our latest news, and to signpost you to the best advice from experts on how to stay safe and healthy during the outbreak. 

We’re also very keen to hear from you on what you’re doing to help combat this virus and keep us all connected. Just drop us a note to supporters@independentage.org and we’ll share the best ideas.

With coronavirus isolating older people across the UK, the demand on our services has never been higher. If you would like to ensure we can continue supporting the most vulnerable in our communities, you can make a donation online. We promise the money you give will go a long way to make a difference to so many.

Thank you so much for your support where now, more than ever, we must double our efforts to work together and help those who need us most. 

Wishing you all the best, 

Deborah Alsina MBE
Chief Executive 
Independent Age 



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