I wanted to share with you the latest developments from Independent Age and what we’ve been working on while this situation continues.

Uniting to support those who need us
Over the last few weeks, we have all seen our communities, local groups and broader society come together to help and support each other. We are busy contacting those who rely on our Friendship Services to make sure they have been able to get essential basic supplies and the medication they need and will continue to make these calls for as long as necessary. 

Volunteering has always been of central importance to us at Independent Age, and although due to current social distancing guidelines we are unable to accept new volunteer applications, we do encourage you to sign up to become an NHS responder. You can do this by registering here. We will update you when we can accept new volunteers for our own services. 

Advice for you, your friends and family
Our free and confidential helpline is now open again and if you do need to contact us for support, please do so. Our helpline number is 0800 319 6789. Thank you for your patience while we worked hard to get our helpline working from home as quickly as possible. 

We are constantly updating our FAQ page as the situation develops. You can see the latest updates here.  Please continue to follow the latest NHS public health guidance if you are worried you may have symptoms. 

The impact social distancing has on isolation and mental wellbeing is at the forefront of our minds. This can affect all of us and given the current situation, it’s understandable people might be feeling anxious or isolated. Anxiety UKhave a range of support services available if you, or someone you’re worried about, is feeling anxious due to coronavirus. 

You can also help us by responding to a survey we are running to try and determine what people in later life need to support their wellbeing and mental health. You can take part in our survey here

Putting people’s experiences at the heart of our work
People in later life have always been at the heart of Independent Age, and this is true now more than ever. Together with Age UK, Age Cymru, Age Scotland, Age NI, the Older People’s  commissioners for Wales and NI, Anchor Hanover and Care Scotland, we released a joint statement on access to treatment and the need to uphold people’s rights during this difficult time. We strongly believe that the Government and NHS must ensure decisions around treatment are made based on someone’s fitness to be treated, rather than their age. You can read the full statement on our website.  

I want to thank you all for your support to Independent Age and would encourage all of you to continue helping those in your local community where you can. 

Wishing you all the best, 

Deborah Alsina MBE
Chief Executive 
Independent Age 



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