Volunteer visitor

The volunteer visitor is the most popular activity undertaken by our volunteers and this is due to the flexibility and satisfaction the role gives. This role involves anything from dropping in on an older person for a coffee and a chat, checking that someone is all right or arranging a trip to the local shops.

Some of the older people we help need more support, others less so. As a volunteer visitor you'll be matched with an older person living near you and you can fit visiting around your other commitments and responsibilities.

Visiting can be a source of satisfaction, enjoyment and fun - for the volunteer as well as the person being visited. Many of the older people we support have life experiences and histories that can fascinate and enthral. An hour or two can fly by.

We'll never ask more than you can give. You'll know that you can fit your volunteering around the rest of your life but you'll see the results first hand - in welcoming smiles, laughter and gratitude.

Here's an overview of the role and the skills required:

Volunteer visitor

Click here for a full role profile and description.

If you would like to be a volunteer visitor for Independent Age, email our volunteering team, phone us on 020 7605 4255 or contact your local area manager.

Meet Andy, volunteer visitor


volunteer visitor andyAndy is a truly dedicated volunteer visitor from Lincolnshire, who has been with Independent Age for nine years. On retiring, he became a volunteer visitor after finding out about the charity on a volunteering jobs board at Grimsby council.

What made you choose to be a volunteer visitor?

You get a chance to meet more people; you get to know people instead of checking a sheet. I do that for one of my voluntary jobs with another organisation, and it's nowhere near as fun as Independent Age.

Could you describe a day in the life of an Independent Age volunteer visitor?

I visit each person four times a year, and then I ring them each month to make sure all is well. If there is a problem in between times, then they'll call me.

Do you have to do anything special to prepare for each visit?

I ring beforehand to arrange a mutually convenient time to visit. Most of them are friends now, so it feels very informal and relaxed.

What is your favourite part of the job? What you think you personally gain from volunteering?

If they've got a minor problem around the home, you can call caseworkers at head office to get it solved-or if there isn't anything wrong, you have a good little chat, you laugh with them, and you leave them feeling a little bit happier than they were when you went in. You've either solved a problem or cheered them up.

And how much time would you say you spend each day, each week, doing this?

It varies. Sometimes it could be a couple of weeks between visits, sometimes they call more often if they've got a problem.  And obviously if they call you about something and you can't sort it out on the phone, then you go and visit.

What kind of person would make a good volunteer?

You have to be well-organised. If you make an appointment with someone, you may be the only person they'll be seeing that week, so they'll be waiting for you and looking forward to it. I think you've got to have a sense of humour, that helps a lot. You have to be able to smile. And you've got to be able to give them a bit of a lead, and then listen.