Copyright
Photographs
Links
Virus protection
Privacy policy
Use of cookies by Independent Age
Accessibility
Comments policy
Complaints procedure
Our fundraising promise
Your rights when using our
shop
Independent Age makes every possible effort to
ensure that the information published on its website is accurate
and up to date, but does not accept any responsibility for errors
or omissions and reserves the right to make amendments at any time
and without prior notice.
Independent Age does not accept any responsibility for any loss or
damage suffered by you (directly or indirectly) by making use of
the information on its website.
Copyright
Unless otherwise stated, the copyright and other rights in all
material published on www.independentage.org belongs to Independent
Age and/or Independent Age's licensors (as the case may be).
As a visitor to this website, you may download material from
this website on a single computer for your own personal,
non-commercial use only. You may print out single copies of pages
from this website for the sole purpose of enabling you to retain a
copy for your own personal records. No other use or reproduction is
permitted without the explicit prior written consent of Independent
Age. Requests for such approval should be directed to:
Communications
Independent Age
6 Avonmore Road
London W14 8RL
Alternatively, email the communications
team.
Please give details of your intended use of the relevant
material and include your contact details: name, address, telephone
number, and email.
Some documents and photos have been published on this site with
the permission of the relevant copyright owners (who are not
Independent Age). You may download such third party material as
part of the relevant web page on a single computer for your own
personal, non-commercial use only. All other rights to such
materials are reserved to the relevant copyright holder and, for
all other uses, permission to copy such materials must be obtained
in advance from the relevant copyright owner (the sources are
indicated within these documents/photographs).
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Photographs
All photographs on this site are the copyright of Independent
Age/James Bell (www.jamesbellphoto.com/)
unless otherwise specified.
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Links
Independent Age provides links to third party websites for the
convenience of users at its discretion. By linking to these
websites Independent Age in no way endorses the contents, views or
information held on such sites.
Independent Age is not responsible for any loss, additional
costs or damage arising or suffered as a result of using the links
provided to third party websites.
Third parties wishing to reciprocally link to Independent Age's
website should contact the online
team.
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Virus protection
We make every effort to check and test material at all stages of
production. It is always wise to run an anti-virus program on all
material downloaded from the internet. We cannot accept any
responsibility for any loss, disruption or damage to your data or
your computer system which may occur whilst using material derived
from this website.
These terms and conditions for website use shall be governed by
and construed in accordance with the laws of England and Wales. Any
dispute arising under these terms and conditions shall be subject
to the exclusive jurisdiction of the courts of England and
Wales.
Please also refer to our comments policy, copyright statement
and privacy policy for additional terms that will apply in relation
to your use of the website.
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Privacy policy
Under the Data Protection Act, we have a legal duty to protect
any information we collect from you. We do not pass on your details
to any third party unless you give us permission to do so.
This website uses Google
Analytics, a web analytics service provided by Google, Inc.
('Google'). Google Analytics uses 'cookies', which are text files
placed on your computer, to help the website analyse how users use
the site. The information generated by the cookie about your use of
the website (including your IP address) will be transmitted to and
stored by Google on servers in the United States. Google will use
this information for the purpose of evaluating your use of the
website, compiling reports on website activity for website
operators and providing other services relating to website activity
and internet usage. Google may also transfer this information to
third parties where required to do so by law, or where such third
parties process the information on Google's behalf. Google will not
associate your IP address with any other data held by Google. You
may refuse the use of cookies by selecting the appropriate settings
on your browser, however please note that if you do this you may
not be able to use the full functionality of this website. By using
this website, you consent to the processing of data about you by
Google in the manner and for the purposes set out above.
This privacy statement only covers the Independent Age website
at www.independentage.org. This statement does not cover links
within this site to other websites.
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Cookies are small text files that are
placed on your computer by websites that you visit. They are widely
used in order to make websites work, or work more efficiently, as
well as to provide information to the owners of the site.
The table below explains the cookies we
use and why:
|
Cookie
|
Name
|
Purpose
|
More
Information
|
|
Browser
Session Cookie
|
ASP.NET_SessionId
|
This
cookie is set by the website when a user visits
the site and is an essential cookie for the operation of
the website
|
This
cookie does not display any
identifiable or tracking information and is
deleted when the user closes their browser
|
|
Volunteer Login Check
|
yourAuthCookie
|
This
cookie is set by the website when a user logs
into the volunteer area.
It will remember you are logged into the website
for the duration of your
visit to Independent Age
|
This
cookie is essential for the use of the volunteer area and will only
be set if you have access to the website.
|
|
Accessibility Checks
|
bodyClass
|
Users
have the option to change text size, text
only and contrast settings
to make best use of the
website.
|
This
cookie remembers the user's preference throughout their browsing
session. When the browser is closed the cookie will be
deleted.
|
|
Google
Analytics
|
_utma
_utmb
_utmc _utmz
|
These
cookies are used to collect information about
how visitors use our site.
We use the information to compile reports and to help
us improve the site. The cookies collect information
in an anonymous form, including the number of
visitors to the site,
where visitors have come to the
site from and the pages
they visited.
|
Click here for
an overview of privacy at Google (This link will open in a
new window)
|
|
addthis
bookmarking
|
loc
di
uid
uvc
uit
psc
dt
dl
_atuvc
|
These
cookies are used to collect information about
how visitors utilise the sharethis feature on the website.
No personal identifiable information
is captured on sharethis
unless you are prompted
and manually provide this (such as email).
|
Click here for an
overview of privacy at addthis.com (This link will open in a
new window)
|
Most web browsers allow some
control of most cookies through the browser settings. To find out
more about cookies, including how to see what cookies have been set
and how to manage and delete them, visit www.allaboutcookies.org.
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Accessibility
It is important to us that everyone viewing the website can do
so easily. Please see below tips that are designed to help with
accessibility issues. This website is built to Level A standard as
stipulated by the Web Accessibility Initiative http://www.w3.org/tr/wai-webcontent/
To increase or decrease text size:
For Microsoft Internet Explorer and Mozilla Firefox users: Use the
View > Text Size options in the browser menu.
For Apple Safari users: Use the Safari > Preferences >
Appearance options in the browser menu.
Images
All images have descriptive alternative text to aid the use of
screen reader software.
Layout and colour
Pages have been designed and colours chosen to for contrast to
aid visually impaired users.
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Comments policy
Any comments submitted to the site will be checked by a site
administrator. Comments that are submitted for posting on the site
will be posted within one working day and will not be edited
(except for comments which contravene this comments policy, which
will not be posted).
By submitting a comment to this site you agree to comply with
the following code of conduct.
Identification: When you
leave a comment on this website you must provide your real name,
job title and organisation. This will be displayed alongside your
comment when it is published on the website. You must not represent
yourself as any other person.
Conduct and respect: You
must ensure that your comment is relevant to the topic under
discussion. You must always be civil and respectful to other
website users and must not submit any comment that is likely to
deceive, upset or annoy any other person. The use of swear words or
other profanities will not be accepted. We also recommend that you
disclose any relevant interests (eg, political, commercial) that
you hold.
Advertising and promotion:
Your comment must not contain advertising or promotional material,
except when it is for an event, publication or similar product that
has direct relevance to the topic being discussed, and where the
placing of such advertisement or promotional material has been
approved by us in writing in advance.
Legal liability: You are
legally liable for the content of comments that you submit to this
site. Your comment must not contain material that is obscene,
offensive, defamatory or otherwise illegal. This includes material
that promotes violence, sexually explicit material, or material,
which promotes discrimination on any grounds. You must not submit
any material, which, if used or reproduced by us, could give rise
to any third party claims. You must not post on the website any
material which has been disclosed to you in confidence or which
compromises the privacy of anyone other than yourself. By
submitting a comment to this website, you warrant that we are not
responsible, or liable to any third party, for the content or
accuracy of any material posted by you or any other user of our
site and you agree to indemnify us and our project partners from
any and all claims and liabilities (including legal fees) which
arise from your comments or any other material you submit to the
site.
We have the right (but not the obligation) to edit or remove
comments at our sole discretion without the need to give any reason
for doing so.
In submitting comments to this website, you grant Independent
Age the royalty-free, perpetual, non-exclusive, unrestricted right
and license to use, and reproduce such content (including the right
to sub-license).
Please let us know by emailing the communications
team if you find any comment to be objectionable.
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Complaints procedure
If you have a complaint regarding any aspect of our fundraising
work please contact:
Complaints Coordinator
Fundraising, Policy and Communications Department
Independent Age
6 Avonmore Road
London W14 8RL
T 020 7605 4262
Send an email
Please make any formal complaint against the charity in writing,
by letter or email, within three months of the alleged
incident.
Once a complaint has been received the coordinator will write
and inform the complainant, within three working days, that an
investigation has been undertaken.
Please note: All official correspondence with a
complainant will be in the form of a letter unless otherwise
requested.
- The coordinator will open a hard copy file and keep all
correspondence related to the complaint, including emails and
telephone transcripts.
- The investigating manager will take a statement of the alleged
incident from the member(s) of staff concerned before undertaking
the investigation.
- After seven days the coordinator will check on progress and
remind the manager that the investigation needs to be completed
within 30 days of receipt.
- After 14 days the coordinator will give the complainant a
progress report.
- After 30 days the manager or coordinator will write to the
complainant and inform him/ her of the result of the investigation
and any action taken: disciplinary, retraining, removal of
offending literature etc; and advise of any compensation owed.
- If the offence is serious, or the person concerned is on
holiday, a holding letter will be sent. It will promise to keep the
complainant fully informed of the delayed investigation, and give
an approximate completion date.
- The investigating manager must fully brief the coordinator as
complete and up-to-date records must be maintained for disclosure
to the Fundraising Standards Board (FRSB).
- Once Independent Age has informed the complainant of our
results, and any necessary actions taken, the investigation is
closed.
- The coordinator must notify the complainant of their right to
contact the FRSB and give contact details.
- If the complainant is not satisfied with the outcome of the
initial investigation they have two months after our response to
refer the complaint to the FRSB.
- The FRSB will contact the complaints coordinator to request
background information concerning our investigation. They will
require all correspondence with the complainant and any relevant
information or materials.
- The FRSB will investigate and seek a solution within 30
days.
- If necessary the FRSB, the investigating manager and the
complainant can meet to rectify outstanding issues.
- If the complainant is unhappy with the result of the FRSB
investigation the case can be sent to the FRSB board for
adjudication.
- The board will review the investigations and report their
conclusion within 60 days.
- Independent Age will compile an annual report informing the
FRSB of all complaints made against the charity.
Potential penalties
The FRSB will only uphold a complaint if it concerns a breach of
a 'must,' 'ought' or 'should' Code of Practice, or is an
infringement of The Fundraising Promise.
If a complaint is upheld against Independent Age the FRSB can
specify that no further action is taken, or prescribe one of the
following sanctions:
- We should apologise to the complainant
- Provide training for the individual concerned, or cancel the
contract if appropriate; for example, a catering company at an
event.
If more serious:
- Stop the charity from using the fundraising method or conduct
sourced as the origin of the complaint
- Withdraw or change any materials that are the subject of the
complaint.
If we persist in unacceptable behaviour our membership of the
scheme can be withdrawn.
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Our fundraising promise
We are members of the Fundraising
Standards Board (FRSB) self-regulatory scheme. The FRSB works to
ensure that organisations raising money for charity from the public
do so honestly and properly. As members of the scheme, we follow
the Institute of Fundraising's Codes of Fundraising
Practice and comply with the key principles embodied in the Codes
and in this Promise.
We are committed to high standards
- We do all we can to ensure that fundraisers, volunteers and
fundraising contractors work with us to raise funds whilst
complying with the Codes and this Promise
- We comply with the law including those that apply to data
protection, health and safety and the environment
We are honest and open
- We tell the truth and do not exaggerate
- We do what we say we are going to do
- We answer all reasonable questions about our fundraising
activities and costs. Please contact us, visit our website or see
our Annual Report if you require further details
We are clear
- We are clear about who we are, what we do and how your gift is
used
- Where we have a promotional agreement with a commercial
company, we make clear how much of the purchase price we
receive
- We give a clear explanation of how you can make a gift and
amend a regular commitment
We are respectful
- We respect the rights, dignities and privacy of our supporters
and beneficiaries
- We will not put undue pressure on you to make a gift and if you
do not want to give or wish to cease giving, we will respect your
decision
- If you tell us that you don't want us to contact you in a
particular way we will not do so
We are fair and reasonable
- We take care not to use any images or words that cause
unjustifiable distress or offence
- We take care not to cause unreasonable nuisance or
disruption
We are accountable
- If you are unhappy with anything we've done whilst fundraising,
you can contact us to make a complaint
- We have a complaints procedure, a copy of which is available on
request. If we cannot resolve your complaint, we accept the
authority of the Fundraising Standards Board to make a final
adjudication.
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Refund policy
You can cancel your order and receive a full refund within 30
days (including postage costs where applicable), in the following
circumstances:
- Within 7 days of your order being confirmed in writing by
Independent Age. Order confirmation is made by email from
Independent Age to the address you submitted to Independent Age
during the account set up process
- Within 8 days of receipt of goods
- You do not need to specify a reason for cancellation under the
above circumstances.
Your obligations when cancelling an order
Cancellation must be made in writing, by fax or email to the
address shown on your invoice/packing slip or on the Contact us
page of the website.
You are responsible for the safe return of cancelled goods.
Goods should be returned undamaged within 30 days of cancellation
with their original packaging. If you fail to return the goods and
Independent Age is forced to make arrangements for collection, we
will charge you the direct cost of recovery. If you return the
goods with insufficient postage, Independent Age will charge you
any postal fees incurred in accepting the package. You have a
statutory duty to retain possession of the goods and take
reasonable care of them.
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Independent Age, 6 Avonmore Road, London W14
8RL
