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Advice service

We provide a national advice service for older people their families and carers focusing on:

  • social care - getting help at home, moving into a care home, home adaptations, telecare, getting a care assessment, aids to independent living
  • welfare benefits - Attendance Allowance, Pension Credit etc
  • befriending services and other social support.

To arrange an appointment to speak to one of our experienced advisers about your situation you can:

Call our advice line on 0800 319 6789 (Monday to Friday 10am-4pm)

You can also email us at


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We hold the Advice Quality Standard, which means we adhere to strict standards set by the Advice Services Alliance. We provide a confidential service and protect personal information.